With offices in Cape Town, KwaZulu-Natal, and Gauteng, Mafadi Property Services delivers dedicated, hands-on support to trustees, directors, and residents wherever they are in South Africa. We are redefining Body Corporate and HOA Management across South Africa, offering tailored solutions to complexes, estates, and developments of every size. Whether you manage a small residential scheme or a large-scale estate, Mafadi provides the expertise, systems, and personal service needed to ensure your community runs smoothly, transparently, and sustainably.
Backed by more than 14 years of experience, Mafadi has become one of South Africa’s leading property management companies, proudly managing over 300 properties and 30,000 units across the country. Our reputation is built on cutting-edge technology, proactive management, and complete financial transparency giving trustees and directors total peace of mind.
Why Choose Mafadi?
- Regular on-site inspections and detailed monthly operations reports.
- Each scheme has a separate, PPRA-compliant trust account with secure online viewing for trustees and directors.
- In-house credit control department for cost-effective levy arrears recovery and CSOS applications.
- All queries are attended to within 48 hours.
- An online portal where trustees/directors can view any financial or operational information in a live environment
- Consistent resident updates and centralised communication platforms.
We pride ourselves on being a dynamic company, constantly adapting and improving our processes to manage any scheme.
Body Corporate and Home Owners Association (HOA) Management:
Hands-on property management with regular site inspections, transparent financial reporting, and clear resident communication supported by cloud-based technology .
1. Operations Management
- Monthly property audits and inspections
- Maintenance coordination and repairs
- Contract management and SLA monitoring
- Enforcement of conduct rules and by-laws
- Monthly operations reports from on-site visits
2. Financial Management
- Full levy collection and debtor management
- Comprehensive monthly management reports (income and expenditure, balance sheets, levy rolls, debtor age analysis)
- Trust and investment account management
- Budget preparation and financial planning
- Insurance policy management and renewals
- Council account administration (rates, utilities, taxes)
- Annual financial statement preparation
- In-house debt management services (Levy management and legal arrears recovery)
3. Administration and Communication
- Organising trustee/director meetings (AGMs, SGMs, trustee sessions)
- Dispute management and owner concerns
- Accurate record-keeping (auditor changes, domicilium, director registrations)
- Insurance claims processing
- Consistent owner and resident communication (Issuing notices, orders, and certificates)
4. Technology That Delivers Transparency
We use WeconnectU, a cloud-based property management system that streamlines financials, maintenance, and communication. Trustees and directors enjoy:
- Real-time dashboards with financial and operational visibility
- Online portals for scheme documentation, budgets, and statements
- Automated arrears management and levy tracking
- Digital job cards, task managers, and maintenance tracking
- Secure communication channels for improved collaboration
Estate Management:
Our estate management solutions go beyond Body Corporate and HOA administration. We offer:
- Full-time or part-time on-site managers and staff
- Security and access control coordination
- Landscaping, gardening, and cleaning services
- Clubhouse and communal facility bookings and oversight
- 48-hour emergency response support
- Implementation of 10-year maintenance plans
- Liaison with contractors and SLA providers
- Resident support, welcome packs, and communication
- With Estate Management, Mafadi ensures that lifestyle estates are well-maintained, secure, and enjoyable for all residents.
Executive Managing Agent (EMA) Services:
For larger, more complex developments, Mafadi provides Executive Managing Agent (EMA) services in line with the STSMA (2016).
- Full financial and operational accountability
- Professional oversight, replacing part-time volunteer trustees
- Unbiased decision-making in legal, financial, and disciplinary matters
- Complete liability carried by Mafadi as EMA, ensuring governance compliance
Debt Collection and Levy Recovery:
We offer a structured weekly collection process to reduce levy arrears and secure scheme cash flow.
- Early intervention with payment arrangements and debit orders
- Escalation from soft collections to legal recovery when required
- Affordable CSOS applications at a fraction of traditional legal costs
- Tracing tools to locate defaulting owners and update contact details
